Terms of Use

1. Agreement and operator

1.1. SimuTower is operated by TLP Global L.L.C-F.Z., a company established in Meydan Free Zone, Dubai, United Arab Emirates (“Company”, “we”, “us”). These Terms form an agreement between the Company and the individual or entity accepting them (“you”). “Service” means the SimuTower website, workspace, and related functionality we make available.

1.2. By selecting the agreement checkbox and clicking “Agree and continue”, or expressly accepting these Terms in an order, you agree to be bound. If you act for an employer or client, you represent that you have authority to bind that entity; otherwise, do not accept on its behalf. If you do not agree, do not use the workspace.

1.3. A written agreement signed by the Company overrides conflicting provisions of these Terms to the extent expressly stated. An accepted order governs its specific price, term, and included entitlements. The Privacy Policy explains data handling; mandatory law and applicable third-party rights remain unaffected.

2. Eligibility and accounts

2.1. You must have legal capacity to enter this agreement and comply with applicable age requirements. The Service is intended for professional and business use. This description does not remove consumer rights where they apply.

2.2. Provide accurate account and billing information, keep credentials secure, and use only the users or seats permitted by your plan. Notify us promptly of suspected unauthorised access. You are responsible for authorised users and activity attributable to your breach of these obligations; this does not excuse our own security obligations.

2.3. Trial eligibility, usage allowances, and plan restrictions displayed when you enrol apply. Do not create duplicate identities or accounts to evade them. A trial does not authorise publication or submission of outputs marked as trial or “not for submission”.

3. Service and professional reliance

3.1. SimuTower creates illustrative visualisations of proposed structures and site elements. Outputs may include composite views, measurements, sketches, and reports (“Outputs”). Results depend on imagery date and quality, camera position, terrain, model geometry, calibration, user settings, and automated processing. Automated masking or AI-assisted features may produce errors or omit relevant objects.

3.2. The Service does not provide a certified survey, engineering design, structural assessment, planning approval, legal opinion, utility clearance, or guarantee of as-built appearance. Displayed accuracy estimates and descriptions such as “audit-grade” do not constitute professional certification, a guaranteed tolerance, or acceptance by a regulator.

3.3. Before relying on or distributing an Output, independently verify locations, dimensions, boundaries, equipment specifications, setbacks, visibility, and site conditions. Obtain review by appropriately qualified professionals where required. You remain responsible for the suitability, completeness, and lawful use of submissions you make. Identify proposed elements as simulations and preserve applicable preliminary notices.

3.4. Do not use the Service as the sole basis for construction, excavation, navigation, emergency response, or other decisions where an error could cause injury, significant property damage, or environmental harm. Any separately commissioned professional services require a separate engagement.

4. Licence and permitted use

4.1. Subject to these Terms, your plan, and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access the Service for your own or your organisation’s lawful work, including work for clients. No ownership of the software, model library, or third-party materials is transferred.

4.2. You may use and share permitted Outputs for your projects only to the extent that all incorporated content is licensed for that use. You may not resell access, extract and redistribute the model library, or provide the Service as a competing hosted platform without our written permission. Separate open-source licences continue to govern the components to which they apply.

5. Plans, views, and payment

5.1. Prices, currency, applicable taxes, billing interval, seats, view allowances, and revision limits must be disclosed in the checkout or accepted order before you incur a charge. Features shown as planned, demonstrations, or test transactions are not commitments to deliver them and do not authorise real charges.

5.2. A view generally corresponds to one camera position. Included revisions and the action that consumes an allowance are governed by the plan and usage information disclosed at purchase. Moving to another camera position may consume another view. Reviewing or revising a view does not grant extra imagery rights. Purchased allowances are service entitlements, not money or transferable stored value.

5.3. Unless your order states otherwise, subscription allowances are released monthly and unused monthly allowances do not roll over. Pay-as-you-go views advertised as non-expiring do not expire merely with time, subject to lawful termination or discontinuation and Section 6. Annual subscriptions may release allowances monthly rather than in advance.

5.4. You authorise only the charges you expressly approve at checkout or in an order, including any expressly accepted recurring charges. You must provide valid payment details and pay undisputed amounts when due. Contact us promptly about billing errors; this does not shorten statutory complaint or charge-dispute periods.

6. Renewal, cancellation, and refunds

6.1. A subscription renews automatically only where its renewal amount or pricing basis, frequency, and cancellation process were clearly disclosed and expressly accepted. Cancel through the available billing controls or by contacting support before the next renewal. We will confirm receipt; cancellation is effective when received, subject to mandatory law. Deleting a browser preference or closing the workspace does not cancel a subscription.

6.2. Unless your order or applicable law provides otherwise, cancellation stops the next renewal and access continues for the prepaid period. Used views and elapsed subscription periods are non-refundable, except for billing errors, failure to supply as agreed, rights required by law, or another refund we agree in writing.

6.3. If we permanently discontinue a paid feature or terminate for convenience without offering a materially equivalent service, we will refund prepaid fees attributable to the unused discontinued service. No provision excludes applicable rights to cancellation, repair, replacement, re-performance, refund, or compensation.

6.4. A price increase applies prospectively following advance notice and, where required, your consent. You may cancel before the increase takes effect. We will not retroactively change the agreed price for a completed purchase.

7. Your inputs and instructions

7.1. “User Content” means information and materials you supply, such as project details, coordinates, photographs, designs, annotations, and logos, excluding third-party content supplied through the Service. You represent that you have the rights, permissions, and lawful basis required to provide that content and instruct us to process or share it.

7.2. You retain your rights in User Content. You grant us a non-exclusive licence to host, reproduce, process, and display it only as reasonably necessary to provide and support the features you request, maintain security, comply with law, and resolve disputes. Service providers may exercise these rights on our behalf for those purposes. This licence does not transfer ownership or grant unrestricted marketing rights.

7.3. Do not provide unnecessary sensitive personal information, unlawful material, or confidential client information you are not authorised to disclose. Sharing or uploading material is your instruction to make the selected material available through that feature, subject to Section 10.

8. Ownership and Outputs

8.1. The Company and its licensors retain rights in the software, interfaces, methods, templates, models, and branding. Rights in your original contributions remain yours. An Output may combine your content, our materials, and third-party content; possession or payment for an Output does not transfer ownership of all its components.

8.2. Subject to payment and these Terms, we permit use of our material incorporated in an Output as part of that Output for its intended project purpose. This permission does not permit standalone extraction of models or override third-party restrictions. White-label options affect only branding we are entitled to remove; they never authorise removal of Google or other required attribution.

8.3. Manufacturer names and product representations identify referenced equipment and do not imply sponsorship, certification, or endorsement. You must verify the current manufacturer specifications for your proposed installation.

9. Google Maps and third-party content

9.1. The Service includes Google Maps features and content. Use of those features and content is subject to the then-current Google Maps / Google Earth Additional Terms of Service and Google Privacy Policy, incorporated by reference, together with the applicable Google Terms of Service.

9.2. Preserve Google Maps and data-provider attribution. Do not scrape, bulk-download, rehost, cache, or redistribute Google content except as expressly permitted by the applicable terms. Our agreement, a payment, an export button, or an attribution statement does not grant additional imagery rights.

9.3. Maps and imagery remain the content of their respective providers. SimuTower’s proposed structures and overlays are separate visualisations, not existing features in Google’s imagery or Google-endorsed designs. Imagery availability, dates, and coverage may change.

9.4. Before exporting or publishing imagery, establish that the proposed use is permitted. Where it is not, use appropriately licensed source material. Separate provider terms govern other third-party content; we cannot waive those rights.

10. Sessions, sharing, and retention

10.1. The workspace no longer offers “My Simulations” or automatic project/report archiving. Current rendered views are held for the active session and may be lost when you reload, leave, close the browser, or encounter a failure. Do not treat the workspace as a backup service. Maintain lawful copies of your own source materials and any Outputs you are entitled to retain.

10.2. The absence of a project library does not mean that no data is retained. Account records, preferences, usage records, technical caches, and information used by enabled sharing features may be handled separately. Previously saved browser data and files you downloaded are not automatically erased. See the Privacy Policy or contact support about deletion.

10.3. A sharing feature may place project information in a link or store it for retrieval by recipients. Anyone who obtains an unrestricted link may access and forward the shared information. Check its contents and permissions before sharing. We do not promise that a link can always be revoked, or that copies already obtained by recipients can be recalled.

10.4. Sharing does not transfer third-party rights or guarantee indefinite availability. These Terms do not authorise storage of content that the Company itself is not entitled to store.

11. Privacy and security

11.1. Our Privacy Policy explains the processing of personal information. Google and other providers process certain requests under their own policies. Map requests can disclose search text, requested coordinates, IP addresses, and browser information to the relevant provider.

11.2. Acceptance of these Terms is not blanket consent to marketing, access to precise device location, or optional processing that requires separate consent. Any legally required consent must be obtained separately, and statutory privacy rights remain available.

11.3. We will meet applicable data-protection and security obligations. You must use reasonable safeguards for your account and devices. No security measure guarantees that unauthorised access or loss can never occur. Contact support promptly about suspected security or privacy incidents.

12. Prohibited conduct

You must not:

• use the Service unlawfully, infringe intellectual-property or privacy rights, or submit content without required permissions;
• misrepresent a simulation as an existing condition, certified design, verified survey, or endorsement by a third party;
• remove required attribution or manipulate Outputs to conceal material limitations or falsify findings;
• introduce malicious code, disrupt the Service, access other users’ data without authority, or bypass authentication, payment, usage limits, or technical safeguards;
• scrape content, harvest credentials, conduct unauthorised automated extraction, or use restricted imagery to build datasets or train models without all necessary permissions;
• reverse-engineer protected software except to the extent applicable law permits that activity notwithstanding this restriction; or
• use the Service in breach of applicable sanctions, export controls, or restrictions on access to a third-party service.

13. Availability and changes

13.1. The Service depends on browsers, networks, imagery providers, and other systems. Maintenance, provider restrictions, and technical failures may interrupt access. No uptime or support response commitment applies unless expressly stated in a signed agreement. Features labelled beta or experimental may change or be withdrawn, subject to paid-service and statutory obligations.

13.2. We may make reasonable changes for security, legal compliance, maintenance, or improvement. We will give reasonable advance notice of material reductions to a paid service where practicable, and honour applicable cancellation and refund rights.

13.3. Revised Terms will identify their version and proposed effective date. Material changes will be notified through the Service or account contact details before taking effect, except where urgent legal or security changes require earlier action. We will request fresh acceptance where required and will not treat a hidden revision as your express agreement. Changes do not retroactively remove accrued rights.

14. Warranty disclaimers

14.1. Subject to express commitments and rights that cannot lawfully be excluded, the Service and Outputs are provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, and non-infringement.

14.2. We do not warrant uninterrupted or error-free operation, complete or current imagery, exact model placement, or acceptance of Outputs by a client or authority. You must carry out the checks described in Section 3. These qualifications do not excuse failure to meet obligations that we expressly undertake or that law imposes on us.

15. Limitation of liability

15.1. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury where liability cannot be limited, or any liability, remedy, warranty, or consumer right that applicable law makes non-excludable.

15.2. Subject to Section 15.1 and to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, or loss of anticipated profits, revenue, business opportunity, or goodwill arising from this agreement. This exclusion does not remove a remedy that mandatory law requires.

15.3. For business users, subject to Section 15.1, the Company’s aggregate liability arising from or relating to the Service, whether in contract, tort, or otherwise, is limited to the greater of (a) the fees you paid to the Company for the Service during the 12 months immediately preceding the event giving rise to the claim and (b) USD 100 or its equivalent. Claims arising from substantially the same event are treated together. Refunds expressly owed under Section 6 are not reduced by this cap.

15.4. These limits allocate commercial risk in light of the fees and the verification responsibilities described above. If a limitation is not enforceable in your circumstances, it applies only to the extent lawfully permitted; the remainder of the agreement continues to apply.

16. Business-user indemnity

16.1. If you use the Service for business purposes, and to the extent permitted by law, you will indemnify the Company against third-party claims and reasonable costs arising from your User Content infringing another person’s rights, your unlawful misuse of the Service, or your material breach of Section 12. This does not cover loss caused by the Company’s own breach, negligence, or misconduct.

16.2. We must notify you promptly, provide reasonable cooperation at your expense, and allow you to control the defence with competent counsel, subject to conflicts of interest. No settlement may admit fault by, impose non-monetary obligations on, or fail to release the Company without its prior written consent, not to be unreasonably withheld. Failure to give prompt notice reduces the obligation only to the extent it materially prejudices the defence.

17. Suspension and termination

17.1. We may restrict access where reasonably necessary to address a material breach, overdue undisputed fees, a security threat, unlawful use, or a binding legal or provider requirement. Where practicable, we will explain the reason and provide a reasonable opportunity to remedy the issue. Immediate action may be necessary for urgent risks or where notice is prohibited.

17.2. You may stop using the Service at any time and request account closure. Subscription cancellation is governed by Section 6. On termination, the access licence ends, outstanding lawful payment obligations remain, and deletion or retention is governed by applicable law and the Privacy Policy. We will not retain data merely because these Terms purport to allow an otherwise prohibited use.

17.3. Provisions concerning accrued payment obligations, ownership, third-party restrictions, liability, indemnity, disputes, and matters intended by their nature to survive remain effective. Termination does not extinguish mandatory remedies or rights lawfully acquired in your original content.

18. Governing law and disputes

18.1. Subject to mandatory laws that apply to you, these Terms and disputes arising from them are governed by the laws in force in the United Arab Emirates and, where applicable, the laws in force in the Emirate of Dubai.

18.2. Subject to mandatory laws that apply to you, the parties submit to the jurisdiction of the competent courts in Dubai, United Arab Emirates. This provision does not prevent a consumer from using a court, regulator, complaint process, or remedy that applicable law makes available, or either party from seeking urgent protective relief in a competent court.

18.3. Please contact us first so we can attempt to resolve a concern. Informal discussions do not suspend statutory deadlines, require arbitration, or prevent you from bringing a claim or complaint. No class-action waiver is imposed by these Terms.

19. Notices and general provisions

19.1. We may send service notices to your registered email or through the Service. You must keep contact details current. Legal notices to us should be sent using Section 20, without limiting legally prescribed methods of service. Electronic acceptance is intended to have contractual effect to the extent recognised by applicable law; a saved browser reminder is a convenience preference, not a certified electronic signature.

19.2. Neither party may assign this agreement without the other’s consent, except that the Company may assign it in a genuine merger, reorganisation, or sale of the relevant business where the successor assumes the obligations and your rights are not materially reduced. Statutory notice, consent, and cancellation rights remain unaffected.

19.3. Neither party is responsible for delay caused by circumstances beyond its reasonable control to the extent recognised by applicable law, provided it takes reasonable steps to mitigate the effects. This does not excuse payment for services already supplied or defeat mandatory cancellation and refund rights.

19.4. An unenforceable provision is severed or limited only as necessary. Delay in enforcing a right is not a waiver. These Terms, accepted orders, and any applicable signed agreement constitute the agreement about the Service. They do not exclude liability for fraud or override mandatory disclosure obligations. No partnership, agency, or employment relationship is created.

19.5. This English version does not displace any legally required translation, disclosure, or prescribed contract language. Applicable language requirements must be satisfied before the Service is offered to users to whom they apply.

20. Contact

Include your account identifier and a description of the issue in correspondence. Do not send passwords, payment-card details, or unnecessary sensitive personal information.